Translations:FACTS About Building Retrieval Augmented Generation-based Chatbots/14/en

Our company’s content landscape includes both authoritative knowledge and unauthoritative content. Authoritative content encompasses IT help articles, HR resources in platforms like ServiceNow, and project documentation on Confluence, SharePoint, Google Drive, and engineering tools like NVBugs and GitHub. Employee-generated content complements these sources on platforms such as Slack and MS Teams. In this paper, we present three bots that we have built at NVIDIA using RAGs and LLMs. These bots are briefly introduced below. All three bots are built on our in-house built generative-AI chatbot platform called NVBot platform. Some of the queries that our bots are capable of answering are shown in Table 1.