Translations:FACTS About Building Retrieval Augmented Generation-based Chatbots/6/en

Chatbots are increasingly becoming an extension of search tools in companies for finding relevant information. Whether it’s HR benefits, IT help, sales queries, or engineering issues, enterprise chatbots are now go-to productivity tools. Before the debut of OpenAI’s Chat-GPT (2) in November 2022, companies relied on internally developed chatbots based on dialog flows. Such bots required extensive training for intent understanding and meticulous orchestration for response generation and yet could only provide extractive answers at best. These early bots, built on dialog management systems paired with information retrieval and question answering (IRQA) solutions were fragile and limited in capability. While previous generation language models and GPT models existed, they lacked the accuracy, robustness, and reliability needed for broad enterprise use (5).